Welcome to this Website dedicated to the L'Oréal Paris brand (hereinafter the "Website").
For any request relating to your use of the Website, you may contact Us at the following e-mail address: [email protected]
ACCESS TO THE SITE
To access and use this Website you need to be an adult. If you are a minor, your parents’ prior authorization shall be required.
Additional fees for accessing and using the Internet are incurred at your own expense.
a. Intellectual property rights Developing this Website involved significant investments. The Website and each of the elements it comprises (i.e., brands, images, texts, videos, software, graphics, music and sounds, etc.) are protected by intellectual property rights owned by the L’ORÉAL Group. No use, reproduction or representation of the Website (in whole or in part), on any media whatsoever, for any other purposes, including, but not limited to, commercial purposes, shall be authorized.
b. Third-party rights We hereby remind you that you shall secure all the necessary authorizations and rights from any relevant rights holders in connection with any content you may wish to post via the Website, including any and all intellectual property rights and/or literary, artistic and/or industrial property rights, and publicity rights (including the right to one’s image), to allow your quiet use of such contents. For example, you shall secure the rights in and to any contents (especially photographs) showing recent architectural items, advertising designs or apparel designs that might appear (acronyms, logos, etc.).
c. User Contents We may make available via this Website a space dedicated to user contents, such as text, photos, videos, opinions, etc. (hereinafter "User Content").
By posting User Content via the Website, you hereby grant Us a royalty-free, irrevocable, non-exclusive, worldwide and for the legal protection period of intellectual property rights as defined by Malaysian and foreign laws and international treaties (including any subsequent supplementary or amendments) license to reproduce, display, use, copy, modify, adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute such User Content (in whole or in part).
Said use shall be authorized for all in-house or external, corporate or financial communication purposes, advertising, and for all public relations, historical or archival purposes, of L’ORÉAL Group or its affiliates, its products and/or its brands, particularly on the following media:
•Posting in all format, in unlimited quantity
•The written press, unlimited number of publications,
•Publishing, unlimited number of publications, particularly publishing for purposes of in-house communication, including sales force and distribution network (wholesalers, retailers, agents, etc.), events, leaflets for congresses, tradeshows, stands ...; B-to-B communication, in the professional press, for an unlimited number of publications and/or quantities;
•Electronic, IT, digital, multimedia, Internet and Intranet publishing, via any websites (whatever the website and/or medium, including social networks such as Facebook, Twitter, YouTube or Dailymotion), unlimited number of inserts and broadcasts,
•via any advertising media (including by way of advertising at retail outlets and on the L’ORÉAL Group brand products (hereinafter the “Media”).
In addition, We hereby remind you that any Content may be referenced on a search engine and therefore to be accessed by an audience outside the Website.
This authorization gives Us the possibility to adapt your Content as initially fixed and/or make any such clarification to the User Content as We may consider useful, provided that we shall not alter the images, words and/or opinions conveyed in the User Content.
Further, the use of User Content may come with such anonymized information as your city, country or age, and/or, if you expressly authorized it, information allowing your identification such as your first name, or your alias.
In addition, if you access User Content created by another user, you shall be required to comply with said user’s rights and you shall, in particular, not reproduce or disseminate said Content published via other media without the relevant user’s prior consent.
CODE OF CONDUCT
We support the values of tolerance and respect of others.
For this reason, by using this Website, you agree not to:
•Convey any racist, violent, xenophobic, malicious, rude, obscene or unlawful comments;
•Disseminate any content that may be harmful, defamatory, unauthorized, malicious or infringing on privacy or publicity rights, inciting violence, racial or ethnic hatred or qualify as gross indecency or incitement to commit certain crimes or offences;
•Use the Website for political, propaganda or proselytizing purposes;
•Publish any content advertising or promoting any products and/or services competing with the brand(s) displayed on the Website;
•Divert the Website from its intended purpose, including by using it as a dating service;
•Disseminate any information that may directly or indirectly allow the nominal and specific identification of an individual without prior and express consent, such as their last name, postal address, email address, telephone number;
•Disseminate any information or content that may be upsetting for the youngest;
•Intimidate or harass others;
•Conduct illegal activities, including that may infringe anyone’s rights in and to any software, trademarks, photographs, images, texts, videos, etc.;
•Disseminate content (including photographs and videos) portraying minors.
If you become aware of any such User Content as may condone crimes against humanity, incite racial hatred and/or violence, or relate to child pornography, you shall immediately notify Us at the following email address [email protected], or by sending a detailed letter to the following address:
L’Oréal Malaysia Sdn Bhd
No. 8, 13A & 15, Uptown 2, No. 2
Jalan SS21/37, Damansara Uptown
47400 Petaling Jaya
Selangor Darul Ehsan
specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the disputed content and the user ID of the author thereof.
If you consider that any User Content is in breach of the principles listed above, of your rights or any third party’s rights (e.g. any infringement, insult, breach of privacy), you may send a notice to the same abovementioned email address, or by sending a detailed letter to the abovementioned following address, specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the reported content and the user ID of the author thereof.
The said notice shall contain:
•the date of the notice;
•if the sender is an individual: last name, first and middle names, occupation, address, nationality, date and place of birth;
•the addressee’s name and address or, if a legal entity, its corporate name and registered offices;
•a description and specific location of the reported facts (e.g., URL link to the reported content;
•the reasons why such content should be removed, including an indication of the legal provisions and qualification (justifications) applicable to the facts;
•a copy of any correspondence sent to the author or publisher of the reported information or activities requesting their interruption, removal or alteration, or justification that the author or publisher could not be reached.
Any incomplete notice may not be considered.
INFORMATION CONTAINED ON THE SITE
a. General provisions
We hereby remind you that inaccuracies and omissions may appear in the information available on this Website, particularly due to information under the control of third parties. We endeavour to remove inaccuracies or to complete such information on the Website as soon as possible.
b. Advice and beauty profile
The advice provided on this Website and/or the tools made available to define your beauty profile are merely simulations intended for you to obtain expert cosmetics advice. The information they deliver are for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment. Accordingly, We cannot guarantee your satisfaction with the advice that results from the use of such tools and assume no liability for any use you may sustain thereof.
For any further information or in the event of doubt, We recommend that you consult your physician.
c. Hypertext links
The hypertext links included on the Website may lead you to websites published by third parties and the content of which We cannot control. Accordingly, to the extent that said hypertext links were included on this Website for the sole purpose of facilitating your browsing experience of the Internet, accessing any third-party websites shall be your own decision and your sole liability.
We may collect personal data related to you, particularly when you: (i) subscribe for a service; (ii) download Downloadable Content; (iii) sign in; (iv) apply for a game/competition; (v) send Us an e-mail; (v) respond to a poll or study.
Cookies are small files that are left on your device while you browse the Website (such as the pages looked up, the date and time of such access, etc.) and which may be read whenever your access the same Website (hereinafter “Cookies”).
WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on L’Oréal Group’s websites. For more information, please consult the following links: http://www.aboutcookies.org.
DEACTIVATION OF COOKIES
You can easily adjust the settings of your browser in relation of activation or deactivation of cookies. Please consult the Help Function of your browser if need be.
Many cookies are used to enhance the usability or functionality of websites/apps; therefore disabling cookies may prevent you from using certain parts of our websites/apps as detailed in the Cookie Table below.
TYPE OF COOKIE ROLE NAME OF COOKIE WHAT IF I DO NOT ACTIVATE THEM ? Strictly necessary cookies Strictly necessary cookies Necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. OptanonConsent, OptanonAlertBoxClosed, SC_ANALYTICS_GLOBAL_COOKIE These cookies cannot be deactivated. Functionality Cookies Functional cookies To provide enhanced functionality and personalization.
They may be set by us or by third party providers whose services we have added to our pages.
lo.v.liveperson.net: LPSessionID, LPVisitorID, LPSID-nnnnnnnn, LPCKEY-nnnnn, LPVID
where-to-buy.co: __utmz, __utmt_UA-nnnnnnnn, __utmb, __utmc, __utma
Some or all of these services may not function properly. Session cookies Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site.
They are automatically deleted when you close your browser.
ASP.NET_SessionId Every time you open a new web page, the server where that page is stored will treat you like a completely new visitor. Social media cookies To share our content with your friends and networks through a range of social media services that we have added to the site
To join/like our pages using such social media tools.
They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
You will find links to these social network policies below:
You may not be able to use or see these sharing tools and join/like our pages using such social media tools. Targeting & advertising cookies Advertising cookies They collect data to show you personalized advertisements. They also allow to limit the number of messages you will be exposed to. These cookies also allow us to measure the performances of our advertising campaigns, for instance the websites visited before ours. You will not be exposed to advertising messages coming from us. You might not benefit from the offers dedicated to our members.
Or, the content of advertising will not be personalized. You will then have an offer less attractive to you.
Targeting cookies To allow our advertising partners to build a profile of your interests and show you relevant adverts on other websites.
They work by uniquely identifying your browser and internet device.
facebook.com: datr, x-src, fr, lu, locale
youtube.com: SID, HSID, demographics, VISITOR_INFO1_LIVE, PREF, APISID, SSID, LOGIN_INFO, YSC, SAPISID
twitter.com: auth_token, twll, lang, __utmz, secure_session, guest_id, __utma, remember_checked, remember_checked_on, __utmb,
You will still receive advertising on our partners’ websites but it will not be targeted. Analytics and performance cookies Analytics cookies To count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics. _dc_gtm_UA-74428248-1, _dc_gtm_UA-22588495-1
google.co.uk: SAPISID, HSID, SID, PREF, NID, SSID, APISID
We will not be able to monitor and measure the performance of our site which may result in the offering of a lower quality experience. Performance cookies To count visits and traffic sources to measure and improve the performance of our site. To know which pages are the most and least popular and see how visitors move around the site. lpTestCookiennnnnnnn, __olapicU, _ga
switchthelook.com: __utmc, __utmz, __utma, __utmt, __utmb
We will not know when you have visited our site, and will not be able to monitor its performance which may result in the offering of a lower quality experience.
(Updated as of: November 2019)
The Website was developed for the Publisher by L’Oréal Malaysia Sdn. Bhd., a company having its registered offices at No. 13A & 15, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan registered with the Companies' Commission of Malaysia under number 328418-A, email address: [email protected]
We shall use our best efforts to maintain access to the Website and Downloadable Content at all times. However, We cannot guarantee the permanent availability and accessibility of the Website. Indeed, We may be required to momentarily suspend access to all or part of the Website, particularly for technical maintenance purposes.
It is hereby further specified that the Internet and IT or telecommunication networks are not error-free and that interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:
- Poor transmission and/or reception of any data and/or information via the Internet;
- Any external intrusions or computer viruses;
- Any defaulting reception equipment or communication networks; and
- Any such Internet malfunction as may hinder the proper operation of the Website.
Save as required by law, we hereby disclaim any and all representations, warranties and conditions, whether express or implied, as to the operation of the Website or the content, statements or other information contained on the Website, or the products or services accessible or available through the Website. You agree that, to the fullest extent permitted by applicable laws, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for (a) any interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond our reasonable control. Lastly, save as required by law, our liability (if any) shall be limited to direct damages, excluding any other damages or losses whatsoever (such as any indirect damage relating, without limitation, to any loss of profit, revenue or goodwill).
GOVERNING LAW AND DISPUTES
For any other issues, please contact our Customer Service:
10:00 a.m to 7.00 p.m
SPECIFIC PROVISIONS FOR CERTAIN COUNTRIES
(Updated as of: November 2019)